Frequently Asked Questions
Find answers to common questions about our products and services
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for bulk orders. All transactions are secure and encrypted.
How long does shipping take?
At Allied Surgical Products, we are committed to timely order fulfillment:
- In-Stock Items: Orders containing in-stock items are typically processed and shipped within 1-2 business days from the order date.
- Out-of-Stock Items: Products that are temporarily out of stock generally ship within 1-2 weeks. If you'd like to confirm the estimated ship date of an out-of-stock item before placing your order, feel free to contact us at alliedsurgicalproducts@gmail.com.
You can also choose your preferred shipping speed at checkout. Available options and delivery estimates will be shown before order confirmation.
We aim to fulfill and ship your order as quickly as possible to meet your needs!
Do you offer bulk discounts?
Yes! We offer special pricing for bulk orders. Healthcare providers and institutions can contact our sales team for custom quotes. Please call 1-555-123-4567 or email sales@alliedsurgical.com.
What is your return policy?
At Allied Surgical Products, we strive to ensure customer satisfaction with every order. Our return policy allows returns or exchanges within three (3) business days of the delivery date, provided the following conditions are met:
- Items must be unused, unopened, and in their original packaging.
- For safety and integrity reasons, we cannot accept returns or exchanges on opened or used medical products.
To initiate a return or exchange, please contact us at alliedsurgicalproducts@gmail.com within three (3) business days of receiving your order. Include your order number, item details, and the reason for the return in your message. Our team will review your request and provide return instructions and authorization if applicable.
Return Shipping:
Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective item.
Are your products certified?
Yes, all our products meet or exceed international medical standards including FDA, CE, and ISO certifications. Each product listing includes relevant certifications.
Do you ship internationally?
We currently ship to the United States and Canada. International orders may have additional requirements and customs fees. Contact us for international shipping inquiries.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package in real-time through our shipping partner's website.
What if I receive a damaged product?
If you receive a damaged product, please contact us immediately with photos. We'll arrange a replacement or refund at no cost to you. We take product quality very seriously.
How do I become a healthcare provider account?
During signup, select 'Healthcare Provider' as your account type. You may need to verify your credentials. Once approved, you'll have access to special pricing and bulk ordering features.
